As a market leader in the Early Collection and Performing Credit Management sector, continually renews itself by combining technological and relational skills in compliance with the Group’s principles.
For over 30 years in the call centre sector serving banks, financial companies, utilities and service companies, Serfin has expanded its offer to the entire credit cycle, from the first reminder to factoring.
Serfin has been a subsidiary of the iQera Group since 2018.
Thanks to a strong Caring Oriented approach, we support our customers in credit management through integrated and fully automated tailor-made solutions, to maximize Cash Flow and reduce Churn, also thanks to dedicated Customer Care and Administrative Back Office services.
The deployment of activities in different locations and the investment on platforms dedicated to smart working allow the management of a network of collaborators covering the entire national territory.
Through constant training, coaching and daily exchange between all team members, Serfin is a highly dynamic company able to meet the requests of our clients at 360°.
Teams are always led by Account Managers and Team Leaders focused on continuous performance improvement. The goal is to exceed the expectations of the clients, thus allowing us to form partnerships with Companies that decide to rely on our experience.